We do believe in honesty and good-faith of most merchants and online consumers. often, most of disputes started with misunderstanding and lack of communication. We encourage accurate and frequent communications between merchants and consumers at every step of online transactions.

MerchantRating works on the premise that it is in the best interest of all merchants to maintain positive feedbacks and avoid any negative feedbacks from consumers. Thus, merchants are motivated to resolve any dispute with their customers than having negative feedbacks posted on them. Maintaining clean and reputable records are paramount to the success of online businesses. Successful online businesses start with having excellent customer service, great products or services and impeccable reputation.

MerchantRating is not directly involved in resolving dispute between merchants and consumers. We can help in initiating communication between merchants and consumers. We also provide guides in resolving dispute between merchants and consumers. Please refer to Resource Center for Consumers and Resource Center for Merchants on steps that you can take to resolve online dispute.

Based on our experiences, rarely there is a need to involve law enforcement authority in resolving disputes. With honest and clear communication between merchants and consumers, most disputes can be resolved amicably. We can't stress enough that prompt and frequent communication are paramount in avoiding disputes. Rarely that we hear issues that can't be resolved. Our consultants work tirelessly to ensure that merchants and consumers are both well represented and well-advised.