1) Why should our business sign-up with MerchantRating?

For first time buyers, lack of trust is the main obstacle in dealing with online businesses. With membership at MerchantRating.com, it shows potential customers that your business is open to public feedbacks. Your membership shows that you are confident that your customers will be satisfied in dealing with your business. It provides compelling and assuring basis for potential consumers to give you their business.

Also, many potential customers visit MerchantRating.com to search for trustworthy merchants. We are currently top-most ranked at Google when customers search for ‘merchant rating’. We are also highly ranked in this keyword at MSN, Yahoo and other top search engines. Joining MerchantRating.com opens up another sales channel that you don’t want to miss. Many of our members have reported sales increase after enrolling at MerchantRating.com. 

Our Merchant Directory is also accessed by thousands of online shoppers daily. The listing in this directory is free for all members of MerchantRating.com.

2) Why should we sign-up with MerchantRating instead of other rating programs?

Other rating programs combine their services with shopping comparison services. They list your products/services (rather than your website) and compare your products/services to other merchants. You are basically competing with other websites on who is offering the cheapest prices. You will then pay commission or you pay on the number of clicks/views you get from these rating services. We find that this is too costly and difficult for small/medium size/start-up merchants to enroll and benefit from the rating system. Many merchants would rather have their websites listed in the rating program than comparing prices of their products/services with other merchants.

We would like to have merchants who offer the best customers satisfaction, and not merchants who can only offer the cheapest price but very much lacking in customer service. Shopping online is more about fulfilling customer expectations.

3) How do you deal with false feedbacks?

We investigate the feedbacks and upon verification, any false feedbacks will be removed from your current rating. We are fair to both the merchants and the consumers. All feedbacks are referred back to merchants for verification. As a matter of fact, our staff manually monitor all feedbacks to ensure that none of false feedback will even appear in the rating. 

4) Can we cancel our membership and remove the rating?

Yes, you may cancel the membership and remove the rating. So far, we are yet to receive any membership cancellations. Nevertheless, the option to cancel is there. We will issue you a full membership refund for cancellation within 30 days of enrollment.

5) Is there restriction on any websites to become member of Merchant Rating?

First of all, we do not discriminate. If your business is legitimate, you are eligible to become member of Merchant Rating. Of course, we reserve the right to reject application of websites that we think are not suitable to become member of Merchant Rating. Please email us if you have any doubt on this.

.